In order to return merchandise, you must obtain an RMA number from our Customer Service Department.

 

Call us at 866-438-8013 Monday-Friday 9:00am-9:00pm Eastern Standard Time

Email us at info@heavenlyscentsperfumes.com

Fax 866-477-7395

 

*You may returned any unopened merchandise (except Skincare, Hair care, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund less shipping and any gift wrapping charges.

 

We charge a 20% restocking fee for any merchandise not returned in its original condition and packaging.

 

Any shipping cost you incur to return the product to us will not be refunded.

 

Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error.

 

We do not offer refunds or exchanges on Skincare, Hair care, or Makeup items due to health reasons. Please make your selections carefully.

 

We require the following information to process your return.

  • RMA number
  • Name and address
  • Phone number
  • E-mail address
  • Packing slip
  • Customer Reference number

 

Please return the merchandise to:

RETURNS DEPARTMENT

900 Grand Blvd.

Deer Park, NY 11729 USA

 

All returns must be shipped using a track able courier.

(UPS, FedEx, USPS Delivery Confirmation)

 

Any package that has not been received by Heavenly Scents Perfumes and tracking information cannot be provided, will be the sole responsibility of the shipper.

 

*Please allow up to 14 business days to process your return or exchange.

 

Cancel Your Order

 

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact us at:

 

1-866-438-8013 Toll Free in the U.S.

Monday-Friday: 9:00am-9:00pm Eastern Standard Time

 

Claims

 

You must notify us within 15 days from the date of your order if you have not received your package.